FAQ

Choose your product, select the size or options you need, upload your image if required, add any order notes, and complete checkout online. If your project needs special assistance, you can contact us before ordering.

Yes. You can add different products such as canvas prints, acrylic prints, metal prints, mugs, coasters, phone cases or other custom gifts to the same cart where available.

Yes. When a discount code is available, you can enter it at checkout. We may also run special promotions from time to time, so please check the website for current offers.

Product prices and shipping costs are shown during the order process. If you need a custom size, special material, bulk order or urgent delivery, please contact us for confirmation before ordering.

Please contact us as soon as possible. If production has not started, we may be able to change the image, text, size, color, cropping or shipping address. Once production has started or the order has shipped, changes may no longer be possible.

Yes. You can enter the recipient's delivery address at checkout. For gift orders, you may also leave a note if you have special instructions.

Clear, high-resolution images usually give the best result. Larger wall art products need higher quality files, while smaller gifts may work well with smaller images. If you are unsure, please email your image and desired product size to us for advice.

Common image and artwork formats such as JPG, JPEG, PNG, PDF, TIF and TIFF are usually acceptable. For best results, please send the highest quality version you have instead of a screenshot or compressed social media image.

You can share large files by email, Dropbox, WeTransfer or Google Drive. Please include your order number or product details so we can match the file to your order.

Yes. Please email your image and the product size you want. Our team can check the image and provide advice or a preview where needed.

Some products show an online preview. For special requests, collage layouts, split canvas, large files, logo placement or artwork advice, please leave order notes or email us. Our team can send a preview before printing where needed.

Screens can display colors differently depending on brightness, calibration and device settings. We aim to print your image as accurately as possible, but slight color differences can occur between a screen preview and the finished product.

No. Your image is used to produce your order. You keep copyright ownership of your image or artwork.

Delivery time depends on the product, production queue, delivery location and courier service. Canvas, acrylic, metal and personalized gift items may have different production times. Please contact us before ordering if you have a deadline.

Yes. We deliver orders across the United States. The standard shipping fee is $9.95 per order, and free delivery is available for orders over $99.

Yes. In addition to shipping across the United States, we can also deliver orders worldwide. The shipping fee is $9.95 per order, and free delivery is available for orders over $99.

Once your order has been shipped, we will send a shipping notification email with tracking details when available.

Packaging depends on the product. Wall art products are packed with protective materials and suitable boxes, while smaller personalized gifts are packed to help reduce movement and damage during transit.

Please contact us as soon as possible. If the order has not been shipped, we may be able to update the address. Once the parcel has been dispatched, the address may no longer be changed.

Please contact us before ordering or leave a clear note with your required date. We will let you know whether your deadline is possible and whether a faster service is available.

Canvas prints are images printed onto canvas material, usually stretched over a wooden frame and displayed as wall art. They are popular for family photos, wedding photos, travel memories, artwork and home decor.

Stretched canvas prints are supplied on a frame and are ready for wall display. Rolled canvas prints are supplied without a frame and need to be stretched or framed separately.

Yes. If the size you need is not listed on the website, please contact us with your required size and image. We can advise whether the size is suitable for your file and product type.

Gallery wrap means the image continues around the sides of the canvas. Mirror wrap copies the edge of the image onto the sides to help preserve the full front image. Color wrap uses a solid color on the canvas sides, such as white, black or a color you request.

Rolled canvas may be available for selected orders. A rolled canvas is not stretched over a frame, so it is suitable when you want to frame or stretch the print yourself.

For light dust or marks, gently wipe the canvas with a soft dry cloth. Avoid soaking the canvas, using harsh chemicals, or placing it in direct sunlight for long periods.

Yes. Besides canvas prints, we also offer photo printing on acrylic, aluminum / metal and other personalized products such as mugs, coasters, phone cases and selected gifts.

Acrylic prints have a glossy, modern look with a glass-like appearance. Metal prints have a sleek contemporary finish and are lightweight and durable. The best choice depends on the style you prefer and where the print will be displayed.

We can provide acrylic print options suitable for different display needs, including translucent and non-translucent styles. If you want to use a backlit display, please contact us before ordering so we can confirm the best option.

Yes. They are generally easy to wipe clean with a soft cloth. Avoid abrasive cleaners, strong chemicals or rough materials that may scratch the surface.

Hanging options depend on the product. Acrylic prints may be displayed with silver bolts or a backing bracket. Metal prints may use suitable wall mounting options. Please check the product page or contact us for help.

Yes. For custom acrylic panel sizes, special shapes, drilled holes, signage, display panels or commercial projects, please contact us with your size, artwork and usage details.

We offer a range of personalized products, including canvas prints, acrylic prints, metal prints, custom mugs, magic mugs, photo coasters, ceramic coasters, phone cases and selected homeware items.

Yes. You can customize mugs and coasters with your own photo, artwork, text, message, name or company logo. Please use images or artwork that you own or have permission to use.

A magic mug is a heat-reactive mug. The printed design is hidden or darker when the mug is cool and becomes visible when hot liquid is added. It is a popular personalized gift option.

Yes. They are practical and meaningful gifts for birthdays, weddings, anniversaries, housewarmings, holidays, family keepsakes, staff gifts and customer gifts.

Yes. Logo mugs and logo coasters are suitable for offices, customer gifts, events, promotional campaigns and branded merchandise. For larger quantities, please contact us for a quote.

Care instructions depend on the product. In general, avoid harsh cleaning tools and strong chemicals. For ceramic coasters, wipe or rinse clean and dry with a cloth. For mugs, follow the care instructions shown on the product page.

Yes. You can personalize selected phone cases with your own photo, artwork, pattern, name, logo or short message.

Please choose the exact phone model shown in your device settings or on your original packaging. Similar model names can have different camera positions and sizes, so selecting the correct model is important.

Please contact us with your phone model before ordering. We can check whether a suitable case option is available.

For selected products, you may be able to preview or adjust the image placement. Please keep important faces, text and logos away from the edges and camera cut-out area.

Protection level depends on the case style. Some cases may include standard corners, while others may offer reinforced shock-absorbing corners. Please check the product options before ordering.

Yes. For business orders, commercial projects, repeat orders or large quantities, please email us with the product, size, quantity and delivery location so we can provide a quote.

Logo mugs, logo coasters, acrylic signs, metal prints, canvas wall art, branded gifts and selected custom products can be suitable for offices, events, client gifts and promotional use.

Yes. Please send your logo or artwork in the highest quality format you have. Vector files are ideal for logos, but high-resolution PNG, PDF or TIFF files may also work for many products.

Please include the product type, size, quantity, artwork details, required delivery date, shipping location and any special requirements. This helps us provide a more accurate quote.

Please contact us as soon as possible and send clear photos of the damaged product, packaging and shipping label. Once we receive the photos, we can investigate and help arrange the next step.

Please contact us with your order number and photos of the product. We will review the issue and help find a suitable solution where possible.

Personalized products are made to order, so they usually cannot be returned for a change of mind. If there is a production issue or shipping damage, please contact us and we will review it.

Please contact us immediately. If production has not started, we will try our best to help update the image or text. Once the item has been printed, changes may no longer be possible.

Please include your order number, product name, photos if relevant, and a clear description of the issue or request. This helps us respond faster and provide better support.