Shipping & Returns

Returns Policy

Our products are personalised and made specifically for each customer. Because of this, we generally do not accept returns for change of mind, incorrect image selection, incorrect size selection or personal preference.

If your order arrives damaged, defective, or there is an error caused by us, please contact our support team as soon as possible with your order number and photos showing the issue.

Our team will review the details and work with you to provide an appropriate solution, which may include a replacement or other suitable resolution depending on the situation.

Nothing in this policy affects any rights you may have under applicable consumer protection laws.

Refunds

If a refund is approved, it will be processed back to the original payment method used during checkout.

Refund processing times may vary depending on your bank, card provider or payment service. Once a refund has been issued, the processing time is controlled by the payment provider.

Damaged or Incorrect Orders

If your order is damaged during delivery or you receive an incorrect product, please contact us promptly after receiving your order.

To help us resolve the issue quickly, please provide:

• Order number
• Photos of the damaged product
• Photos of the packaging and shipping label
• A description of the issue

Shipping Policy

We provide shipping services for customers across the United States. Delivery timeframes depend on the product type, production requirements, destination and courier availability.

Estimated delivery times provided during checkout are approximate and may be affected by factors outside our control, including courier delays, weather conditions, holidays and peak periods.

Please ensure your shipping address and contact details are correct when placing your order. Incorrect delivery information may result in delays or additional delivery charges.

Tracking information will be provided when available after your order has been shipped.

Need Help With Your Order?

If you have any questions about returns, shipping, damaged products or your personalised order, our support team is happy to assist.